Customer Service Associate

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• A BS/BA Degree or higher
• client service experience, related business experience, or a combination of both
• Knowledge and understanding of commercial real estate
• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
• Ability to interact with integrity and a high level of professionalism with all levels of team members and management
• Good PC skills with the aptitude to learn new systems quickly
• Outstanding problem solving and decision-making skills
• Strong time management skills and ability to meet deadlines
• Strong attention to detail and accuracy skill

Wells Fargo is seeking a Customer Service Associate within Commercial Mortgage Servicing that will primarily be responsible for supporting internal and external customers by providing moderately complex to complex support services in account management, operations, documentation, customer service and technical support in a call center environment. Learn more about the career areas and business divisions at wellsfargojobs.com .

In this role, you will:

• Provide support to internal and external customers in account management, operations, documentation, and technical support
• Review basic or tactical customer issues regarding products and services, billing, account questions, or account transactions with narrower impact
• Receive direction from managers and exercise judgment within defined parameters while developing understanding of the related policies, procedures, or compliance requirements
• Act as a primary support person for the customer and internal partners supporting customer services
• Provide information to managers as well as internal and external customers to resolve customer issues

Required Qualifications:

• 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• A BS/BA Degree or higher
• client service experience, related business experience, or a combination of both
• Knowledge and understanding of commercial real estate
• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
• Ability to interact with integrity and a high level of professionalism with all levels of team members and management
• Good PC skills with the aptitude to learn new systems quickly
• Outstanding problem solving and decision-making skills
• Strong time management skills and ability to meet deadlines
• Strong attention to detail and accuracy skills

Job Expectations:

• Schedule will be Monday- Friday; 9:00 AM-6:00 PM EST

Posting Location:

• 550 S Tryon St., Charlotte, NC
• Wells Fargo has recently entered into an agreement to sell the third-party servicing function of Commercial Mortgage Servicing (CMS) to Trimont Global LLC (Trimont). The sale is expected to close in early 2025 (the “Closing Date"). We are continuing to recruit for open positions supporting CMS but want to ensure you are aware that should you be selected for and accept this position, you will also receive an offer from Trimont prior to the Closing Date with similar employment terms and conditions following your Wells Fargo start date.