Customer Service & Billing Manager / Oshawa Power

at  The MEARIE Group

ABOUT THIS OPPORTUNITY

We pride ourselves on fostering a collaborative and inclusive work environment where every team member can thrive and contribute to our collective success. As we continue to grow, we are seeking a high performing Customer Service & Billing Manager to join our team and support our business transformation initiatives.
We are looking for a dynamic individual with exceptional customer service, collections, billing experience and technical skills that will enable the modernization of our customer service model with a focus on activities and initiatives that will support the evolution of an exceptional customer experience. This supervisor will be able to effectively balance competing priorities, issues and deadlines that enable the execution of department or task objectives.

REQUIRED SKILLS, QUALIFICATIONS AND EXPERIENCE:

• Post-secondary education in business, management, or related field;
• Minimum of 5 years’ business experience predominantly in a utility environment with direct exposure to the Customer Service and/or Billing
• Fully knowledgeable of OEB initiatives, including the Ontario Electricity Support Program and Low-Income Energy Assistance Program and direct customers in need of financial assistance to social agencies and community support partners
• Working knowledge of a Utility; related industry issues, regulatory policies & codes
• Understanding of Privacy Legislation, and its application within the department
• Knowledge of Ontario Energy Board codes and regulations considered an asset;
• Strong knowledge of Harris, JOMAR or equivalent billing system

Please refer the Job description for details