Customer Service Booking Representative

at  ZIM

We are looking for a Customer Service Export Coordinator (m/f/d) that will handle the following:
Facilitate Customers accessibility to ZIM Booking Process in an efficient and friendly manner, providing a high level of quality and fast responsiveness.

Ensure a proactive communication to the customers, ensuring fast communication, issues resolution and alternatives proposals.

• Continuously monitor the customer experience / Voice of Customer.
• Be a first point of escalation for any problems or issues encountered
• handling of rate issues
• handling of equipment issues
• handling of space issues
• handling of B/L issues
• handling of LT issues
• handling of customer contacts
• arranging of pick-ups

Requirements:

• completed commercial apprenticeship, preferably in Shipping or Forwarding
• professional behavior, social competence, team player
• ability to work under high pressure
• willing to go the extra mile for the customer
• German and fluent English language skills are required
• Results driven with focus on efficiency

Function:
Countries & Business Developmen

Please refer the Job description for details