Customer Service Booking Representative
at ZIM
Hamburg, Hamburg, Germany -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 30 Jan, 2025 | Not Specified | 31 Oct, 2024 | N/A | Shipping,High Pressure,Forwarding | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
We are looking for a Customer Service Booking Representative (m/f/d) that will handle the following:
Facilitate Customers accessibility to ZIM Booking Process in an efficient and friendly manner, providing a high level of quality and fast responsiveness.
Ensure a proactive communication to the customers, ensuring fast communication, issues resolution and alternatives proposals.
- Continuously monitor the customer experience / Voice of Customer.
- Be a first point of escalation for any problems or issues encountered
- Handling of rate issues
- Handling of equipment issues
- Handling of space issues
- Handling of B/L issues
- Handling of LT issues
- Handling of customer contacts
- Arranging of pick-ups
Requirements:
- completed commercial apprenticeship, preferably in Shipping or Forwarding
- professional behavior, social competence, team player
- ability to work under high pressure
- willing to go the extra mile for the customer
- German and fluent English language skills are required
- Results driven with focus on efficiency
Function:
Countries & Business Developmen
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
Hamburg, Germany