Customer Service Booking Representative

at  ZIM

Hamburg, Hamburg, Germany -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate30 Jan, 2025Not Specified31 Oct, 2024N/AShipping,High Pressure,ForwardingNoNo
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Description:

We are looking for a Customer Service Booking Representative (m/f/d) that will handle the following:
Facilitate Customers accessibility to ZIM Booking Process in an efficient and friendly manner, providing a high level of quality and fast responsiveness.

Ensure a proactive communication to the customers, ensuring fast communication, issues resolution and alternatives proposals.

  • Continuously monitor the customer experience / Voice of Customer.
  • Be a first point of escalation for any problems or issues encountered
  • Handling of rate issues
  • Handling of equipment issues
  • Handling of space issues
  • Handling of B/L issues
  • Handling of LT issues
  • Handling of customer contacts
  • Arranging of pick-ups

Requirements:

  • completed commercial apprenticeship, preferably in Shipping or Forwarding
  • professional behavior, social competence, team player
  • ability to work under high pressure
  • willing to go the extra mile for the customer
  • German and fluent English language skills are required
  • Results driven with focus on efficiency

Function:
Countries & Business Developmen

Responsibilities:

Please refer the Job description for details


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Outsourcing/Offshoring

Sales / BD

Customer Service

Graduate

Proficient

1

Hamburg, Germany