Customer Service Call Center

at  Planet Honda

We are looking for an enthusiastic Customer Service to join our growing dealership’s sales team. You will be responsible for coordinating all incoming requests made via telephone or online, searching for potential sales leads, booking appointments for the showroom, and acting as a first point of contact for customers. To be successful as a Customer Service Call Center, you should have a knack for marketing and sales. Top candidates will be professional and personable individuals, with a passion for great customer service.

Responsibilities

• Answering incoming phone calls and online enquiries.
• Logging customer details and comments in our system.
• Scheduling appointments and following up with any “no show” customers.
• Maintaining thorough, up-to-date knowledge of our products.
• Greeting and assisting walk-in customers and treating all clientele with courtesy and respect.
• Adhering to all company policies and procedures.
• Maintaining contact with customers to ensure they are happy with our service.
• Ensuring potential customers are aware of any promotions.
• Assisting with various other tasks at the dealership.

Qualifications

• Degree in business, marketing, or related field.
• Proven experience in sales.
• Good written and verbal communication skills.
• Highly organized, with an ability to learn quickly.
• Proficient with Microsoft Office software and the internet.
• Professional and personable demeanor.

• Answering incoming phone calls and online enquiries.
• Logging customer details and comments in our system.
• Scheduling appointments and following up with any “no show” customers.
• Maintaining thorough, up-to-date knowledge of our products.
• Greeting and assisting walk-in customers and treating all clientele with courtesy and respect.
• Adhering to all company policies and procedures.
• Maintaining contact with customers to ensure they are happy with our service.
• Ensuring potential customers are aware of any promotions.
• Assisting with various other tasks at the dealership