Customer Service Centre Executive

at  D M Keith

USTOMER SERVICE CENTRE EXECUTIVE

is is a fabulous opportunity to join a family run business in the AM top 50.
are looking for ambitious and driven individuals, who are passionate in providing world-class customer service. This role comes with a basic salary of £20,000.00 p.a. plus uncapped commission from Service and MOT bookings as well as product sales including service plans.
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ut UsOu
business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 50 car dealers in the country. Across our 21 businesses we have a stable workforce of over 600 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can do attitude.Ou
recruitment philosophy is that we recruit for attitude and train for skills, which means that although we’re often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you’ll fit in well here and we’d like to hear from you even if you have no experience of the automotive industry.We
ffer manufacture training for product knowledge to give you the technical skills you need, and we work with our own world-class sales trainer who will give you everything you need to be a “top one percenter”.We
ll expect you to work hard but in return we’ll offer you an industry leading package, flexible working hours and a real opportunity to progress: we prefer to promote from within and you will see this in everyone of our sites. You must possess an outrageous ambition to want to be the best and you won’t let anyone stop you.A
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youWe a
looking for ambitious and driven individuals who are passionate in providing a world-class customer experience. We live by the mantra that we have one standard and it is world-class, it’s important you are confident and enjoy talking to our customers. As a Customer Service Centre Executive, you will have excellent motivational skills, drive, ambition and people skills and your Key Objectives will be:To w
k with colleagues to provide excellent customer service by exceeding their expectations.Hand

ng service and MOT booking calls for service departments, delivering customer service excellence and maximizing profitability with product sales, for example service plans.Carry

• out outbound service, MOT, vehicle maintenance and all other Aftersales-related booking calls for the Service departments.Conduct
• follow-up calls for marketing campaigns, as and when required.Building
• able relationships with all our customers, focusing on increasing customer retention.Maintaining
• database (pinnacle) in accordance with D. M. Keith Group’s database policies and procedures.Conducting fo
• -up calls relating to customer complaints.To clearly reco
• ollection and delivery, waiting jobs and loan car bookings in the relevant diary.To check at time
• ooking, for any outstanding manufacturer recalls due and report to customers for permission to carry out any outstanding recall/s during their visit to the dealership.Skills and experien

:
You must be able to:

monstrable communica

• and interpersonal skills, and experience in a customer-facing role along with excellent organizational skills.Experience in using Micr
• t Office products, and working with databases is desirable.Knowledge of the automotiv
• dustry, particularly in regard to vehicle servicing and maintenance is desirable. Also experience of working within a Call Centre environment would be beneficial but not essential.Ability to comply with all C
• ny and Brand / Manufacturer policies and proceduresIf you are looking to join the
• omotive Industry then this is a brilliant opportunity for you, and a lifelong career choice where you can really make a difference to our team.What we offer:A basic salary o

Please refer the Job description for details