Customer Service Claims Handler

at  The Granite Group

The First Notification of Loss department is a fast paced and energetic department where no two days are the same and customer service is key. We are looking for people with excellent customer service, response, and resolution skills, who will treat our customer fairly with empathy and respect.
As a Customer Service Claims Handler you are the first point of contact for our customers, you will ensure the delivery of excellent customer service by providing relevant and accurate information to every customer, based on your professional expertise and training that will be provided in house.
Customer Service Claims Handler is a fantastic role to start or enhance your career in the Insurance sector. Located in an amazing city centre location with fantastic views, transport links and very close to shops, restaurants, and many tourist attractions.

THE START DATE FOR THIS ROLE WILL BE JANUARY 6TH 2025

Role: Customer Service Claims Handler
Location: Liverpool
Salary: £24,255 to £25,876 OTE* plus an up to a £4,200 performance related bonus per annum, once established within your role.
Working hours: You will be working 37.5 hours per week over 5 days (7.5 hours per day) between Monday to Sunday. Monday to Friday hours will be between 8:00am and 8:00pm on a rolling rota. Saturday and Sunday hours will be between 9:00am and 5:30pm and will be once every 3 weeks. You will be given time back in lieu for any weekend working. Below is an example of the 6-week rolling rota:

WHAT YOU WILL BE DOING:

• Providing a professional and proactive response in assessing claims in line with policy and procedure
• Providing an empathetic service to clients who have been involved in road traffic incidents
• Liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification
• To resolve any issues avoiding expressions of dissatisfaction escalating into complaints
• Handle First Notification of Loss (FNOL) calls, entering relevant claims details
• To monitor and manage claims ensuring all services are provided in an agreed timescale
• Assessing new claims in accordance with policy terms and conditions
• Identify and initiate any potential recoveries from 3rd parties
• Handle any complaints in line with FCA guidelines
• Identifying key requirements for replacement vehicles
• Work to agreed SLA’s and KPI’s for customer service claims handling