Customer Service Clerk 1 G

at  City of Wichita

DISTINGUISHING FEATURES OF WORK

As a Customer Service Clerk 1 at the Municipal Court, you’ll be the welcoming face and voice for citizens seeking assistance with court services. In this role, you’ll guide people through their inquiries, handle records with precision, and play a key part in ensuring smooth interactions for those navigating the court system.
Every day brings an opportunity to make a difference by helping individuals find the information they need, whether over the phone or in person. This role is ideal for someone who thrives on providing excellent service, has a knack for clear and effective communication, and enjoys taking on a range of inquiries with patience and care. You’ll work independently to follow established guidelines, with supervisors and lead staff available for support on more complex issues, allowing you to grow your expertise.
If you’re organized, detail-oriented, and love engaging with the public, this position offers a chance to be part of a dedicated team that’s committed to providing exceptional service to our community. Join us and make a positive impact in the Municipal Court every day!

REQUIREMENTS OF WORK

• Knowledge of and ability to work with the four functions of mathematics
• Some knowledge of basic record-keeping methods
• Ability to use a computer to access, interpret, and record information
• Ability to accept and respond to a steady volume of requests for information and/or service, both in person and over the telephone
• May require ability to use a cordless telephone with headset for all telephone contacts
• Ability to access records in file cabinets, books, and/or on microfilm
• Ability to understand and interpret instructions in written, oral, diagram or schedule form
• Ability to carry out detailed but uninvolved written or oral instructions
• Ability to lift, carry and re-stack up to 30-pound loads of records, generally contained in shelves, boxes or drawers, for up to 10 feet
• Ability to access manual files from ground level to overhead reaches, possibly requiring the use of a stool or ladder
• Ability to sit for up to 30 minutes of each hour on a stool at a counter
• Ability to walk or stand up to 30 minutes of each hour
• Ability to repeatedly bend, stoop, turn, twist, or kneel in order to file or retrieve multiple records
• May require ability to use a calculator with speed and accuracy.
• May require ability to count money and make change.
• Ability to develop and maintain effective working relationships with associates, employees of other departments, representatives of outside agencies, and the public
• Ability to communicate clearly and effectively, both orally and in writing
• May require ability to pass assessment test for bilingual skills
• May require ability to acquire and maintain a valid Kansas driver’s license
• An employee shall not pose a direct threat to the health or safety of other individuals in the workplace

REQUIRED EXPERIENCE AND TRAINING

• A Highschool diploma.
• One year of experience in public-facing roles that involve significant customer interaction and maintaining accurate records.
• One year of experience in handling cash transactions, including balancing and reconciling cash drawers.
• Must be a U.S. Citizen and pass a Kansas Bureau of Investigation (KBI) background investigation.

PREFERRED EXPERIENCE AND TRAINING

• One year experience managing a high volume of telephone calls on multiple lines.
• One year experience in a municipal or government setting.
• Bilingual skills are preferred (or may be required, depending on assignment).
  Offers of employment are contingent upon passing a pre-employment physical, which includes drug screening, and upon satisfactory evaluation of the results of a criminal record check.

Please refer the Job description for details