Customer Service Clerk I

at  The Walman Optical Company

We are currently seeking a Customer Service Clerk I for our fast-paced Optical Lab located in York, Pennsylvania. This is an excellent opportunity to join our team! Hours are Monday through Friday from 8:30am to 5:00pm.
Job Summary
Perform a variety of customer service responsibilities such as: answering telephone inquiries, entering orders, eyewear frame tracing and order tray-up.

Position Responsibilities:

• Receive phone orders from customers in a thorough and friendly manner.
• Receive customer inquiries on order status, product availability and/or other customer needs and respond correctly and timely.
• Eyewear frame tracing and order tray up.
• Accurate and timely data entry.
• Receive ordered product, check packing list/invoice for correct pricing and quantities and place in correct area.
• Monitor and expedite back ordered products. Communicate delays in filling order to customer.
• Receive and establish procedures for new products and file and organize product information.
• Perform other duties as assigned.

Experience/Qualifications

• High School Diploma, GED or equivalent, plus one year of relevant work experience
• Good organizational and communication skills
• Accurate Data entry
• Ability to meet and maintain deadlines
• Must be able to lift and/or move up to 25 pounds
• Ophthalmic and/or Digital Vision Inc. (DVI) Systems Software experience a plus, not required

Benefits

• Competitive Salary
• Medical Insurance
• Dental Insurance
• Life Insurance

• Receive phone orders from customers in a thorough and friendly manner.
• Receive customer inquiries on order status, product availability and/or other customer needs and respond correctly and timely.
• Eyewear frame tracing and order tray up.
• Accurate and timely data entry.
• Receive ordered product, check packing list/invoice for correct pricing and quantities and place in correct area.
• Monitor and expedite back ordered products. Communicate delays in filling order to customer.
• Receive and establish procedures for new products and file and organize product information.
• Perform other duties as assigned