Customer Service Clerk (m/f/d)

at  LOGOSYS Logistik GmbH

WHAT WE OFFER

• permanent employment
• Flat hierarchies and short decision-making and communication channels
• Hybrid working up to 3x per week including complete equipment of the workplace
• 28 days holiday (increase to 30 days after 4 years of service)
• Individual health premium for low number of sick days
• Extensive continuing education and training opportunities
• Rewards for special occasions (e.g. anniversary, employee referrals)
• Benefits (meal vouchers, company bike, etc.)
• Regular company events (e.g. summer party, Christmas party)
• Coffee, tea & water free of charge
• Free employee parking and good transport links, including public transport

• Processing all incoming customer calls
• Complaints processing in close coordination with production
• Customer-specific activities (e.g. replenishment, coordination of campaigns such as new product launches, assembly orders, etc.)
• Proactive coordination with the customer Reckitt Benckiser
• Telesales as needed
• Preparation of performance figures, reports and statistics, both internally and externally
• Participation in telephone training and product training
• Order acceptance and order entry in the IT system
• If necessary, follow-up of orders already entered in the IT system
• Support for our customers in-house, including inventory support
• Maintenance of customer, product, recipient and shipping master data in the system
• Control of stocks and proactive reporting to the customer
• Creation of credit notes
• Close coordination with production regarding processing status, stocks, KPIs etc. and proactive reporting to the customer
• Close coordination with the team leader and the Key Account Manager Reckitt Benckiser and proactive information to these functional units