Customer Service Co-ordinator

at  Banner

This is one of our core values and the immediate and long-term success of the business, relies wholly on each and every person at Banner delivering on this passionately.

WHAT EXPERIENCE ARE WE LOOKING FOR - DESIRABLE BUT NOT ESSENTIAL

• Be highly IT literate, specifically proficient using Microsoft packages.
• Demonstrate strong attention to detail with accuracy.
• Have a positive and solutions focused communication style.
• Be comfortable and skilled in dealing with customers, suppliers, and colleagues at all levels.
• Be a fast learner, unfazed by learning new processes and systems.

OTHER THINGS YOU MIGHT LIKE TO KNOW

• You get 1 day of celebration leave.
• We offer a cycle-to-work scheme
• We offer access to our 24/7 WeCare initiative
• You can buy and sell your holidays
• and so much more

THE ATTRIBUTES YOU WILL NEED TO DO THIS ARE:

• A champion of exceptional customer service with a can-do attitude.
• We are a seasonal business with periods of high-volume workload, and you will have the ability to stay calm, focused, and enthusiastic in a fast-paced environment.
• Adept at organising and prioritising in a rapidly changing environment, and with the flexibility of mind to multi-task with accuracy, adapting to the demands of the team and business.
• Providing exceptional telephone customer service in a busy, sales-driven environment.
• Excellent written and verbal communication skills, with internal customers, external customers, and suppliers.
• Office administration.

Below are 5 things, we want you to build into your day-to-day responsibilities:

• Switch off lights when the space is not being used.
• Switch off computers at the end of every day.
• If possible, avoid using one-use plastic water bottles.
• Only fill up the kettle for the number of cups of hot drinks you are making.
• Dispose of waste responsibly by using our recycling processes