Customer Service Co-Ordinator - Part Time

at  Cool Services Ltd

Are you customer focused service professional with 5+ years experience?
Have you worked with field based engineering teams in a business to business environment?
Can you see beyond immediate challenges to manage an efficient plan for people and resources over the coming weeks?
Has your experience proven your ability to work with a wide range of people, organisations and demands?
If so did you also keep everyone consulted and informed whilst swiftly solving the problems they face?
Do you have the skills, experience and mindset to handle seasonal peaks?

So you said yes to the above, can you also say yes to following?

• Can you show that you follow end-to-end business processes?
• Are you a confident user of computer systems?
• Would others say you have strong communication skills with customers, colleagues and suppliers alike?
• Do you “step up” to assist your colleagues when needed? Can you show you’re a team player?
• Do you actively and constructively take part in developing your colleagues’ skills, knowledge and confidence as well as your own?

OK so far so good…
A bit about us, we have been in the air conditioning and refrigeration business over thirty years and are an essential service provider to our customers. We have an ongoing program to continuously develop our people and evolve our business. We invest in new systems, staff training and seek to promote from within.
You can expect a competitive package that matches your experience, skills and approach.
If you’ve got this far you’re probably still interested…

KEY ACCOUNTABILITIES

• Work planning and job scheduling including:
• Supervision of un-planned service and maintenance scheduling
• Managing costs and liaising with customers regarding further works
• Allocation of Cool Services Group resources
• Notify Sourcing of required materials, equipment and sub-contract services including timing and locations * Maximise Cool Services resource utilisation and optimise field operations to plan and deliver a safe, effective and efficient service
• Ensure that all site documentation (including test results/certificates) is collated and passed to Finance as part of the billing pack to support customer invoicing.
• Properly use the company’s operational systems to maintain full, accurate and timely records. Encourage all staff to do so.
• Promptly deal with any telephone, written, email or face to face queries.

EXPERIENCE

· Knowledge of the air conditioning sector would be useful.
· A good mechanical understanding.
· Demonstrable record of face to face, phone and email interaction with customers (private and commercial), colleagues, managers and suppliers at all level across all functional areas.
· Experience of working under pressure in a busy office environment is essential.
· A calm, measured and thorough approach to problem-solving.
· Track record of using IT as an integral part of a job.
Job Types: Part-time, Permanent

Benefits:

• Free parking
• On-site parking

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Work Location: In person
Reference ID: COOL

Please refer the Job description for details