Customer Service Colleague

at  DHL

Pay Rate: £12.94 Per Hour
Contract Type: Part Time - 20 hours a week
Shift patterns: Rotational - 6 on 3 off - earlies and lates - 4 hour shifts
Location: Luton Airport
PLEASE NOTE: The role is based within an airport. You will be required to undergo a security/background check if you are to be successful for this position.
Ready for your career to take off? Did you know that DHL, an award-winning leading supply chain business, also provides ground handling services at many UK airports? We’re seeking a Customer Service Colleague to play an integral role in our aviation contract, delivering a first-class service and achieving fantastic results.

• Checking passenger travel documentation at check-in area and boarding gate for acceptance
• Representing the airline and providing an exceptional level of customer service, making the passengers journey positively memorable
• Consistently delivering the highest customer service
• Reinforcing rules for oversized luggage, ensuring the correct fees apply if the size/weight is over allowances
• Assisting passengers during flight disruptions (delays, cancellations), overbooking and any other incidence