Customer Service Consultant

at  AIA

BELIEVE IN BETTER

Do you believe in finding a career where you can truly make a difference and shape a better future?
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s finding new ways to not only better people’s lives, but to better the communities and environments we live. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
The opportunity:
We’re seeking a Customer Service Consultant to provide AIA customers with assistance that is targeted to their needs and is an effective and efficient resolution of their enquiry. Come join our fun and dedicated team that strives to go above and beyond to help our customers!

Key responsibilities include:

• Receiving inbound calls and building effective relationships with our key stakeholders
• Navigating a variety of IT systems
• Providing clear and concise information, processing requests and making good business decisions
• Identifying opportunities for process improvements
• Creating loyalty with our customers through providing an outstanding customer experience.

Ideally, you’ll bring:

• Previous experience working in a contact centre (preferred)
• Proven customer service and relationship building experience
• A positive attitude and a demonstrated empathy to put yourself in the customer’s shoes
• Proven ability to learn new systems and navigate through complex information
• Interested and/or knowledge in technology, digital, health & wellbeing.

Why choose AIA?

At AIA, we believe in empowering every one of our people to find their ‘better’. We do this by offering:

• Opportunities to grow within the business through internal mobility
• Competitive employee benefits that include insurances, an Employee Share Purchase Scheme and an extra day of leave each quarter to recharge
• Membership to AIA Vitality, our science-backed health and wellbeing programme that provides the guidance, tools, and rewards to get more out of life and start thriving. AIA Vitality partners include Airpoints™, Woolworths, MoleMap, endota, Les Mills, Samsung, Garmin and many more!
• A supportive and inclusive workplace
• Flexible working arrangements.

If you believe in better, apply now!
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. AIA NZ values diversity in the workforce. We encourage candidates from diverse backgrounds, including those with a disability, additional mental health needs, chronic health conditions and/or are neurodiverse to apply for our roles. If you encounter accessibility barriers to the standard recruitment process, please phone email nz.talentacquisition@aia.com.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Recruitment Agencies: Our Talent team does not require any recruitment agency support.
Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date

• Receiving inbound calls and building effective relationships with our key stakeholders
• Navigating a variety of IT systems
• Providing clear and concise information, processing requests and making good business decisions
• Identifying opportunities for process improvements
• Creating loyalty with our customers through providing an outstanding customer experience