Customer Service Consultant

at  Cencora

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

POSITION SUMMARY

“As a market-leader in the specialty logistics industry, World Courier rely on the initiative and efforts of highly-valued associates to maintain our position as our clients’ most trusted logistics partner. This is a great opportunity to join an enthusiastic team carrying out an incredibly varied role, where the end goal is always the same; advancing global healthcare.” - UK Customer Service Manager
The primary responsibilities for this role as a Customer Service Consultant will require you to be motivated, to think creatively and show dedication to providing first class solutions for our specialist clients.
You will be responsible for delivering the highest standards of customer service and client relations within a niche premium logistics company that provides unsurpassed knowledge, global reach and flawless supply chain execution. This is a complex and challenging role that requires creative thinking and a passion for providing extremely high-quality customer service.
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The ideal candidate will be a strong team player with excellent verbal and written communication skills who is able to work constructively with colleagues in other departments and countries across World Courier’s network.

CANDIDATE REQUIREMENTS:

• Prior experience in, or knowledge of, working within the logistics, supply chain or pharmaceutical sectors would be advantageous, but not essential as full training will be provided.
• A levels / Highers or equivalent education
• Good knowledge of computers and MS Office
• Excellent communication skills and proven problem solving abilities
• Ability to prioritise and multi-task as required

EQUAL EMPLOYMENT OPPORTUNITY

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returne

• Receiving and dealing with client inquiries
• Providing quotes according to client specifications
• Monitoring, tracking and updating clients on the status of shipments
• Entering information into the proprietary databases
• Liaising with other offices to ensure shipments arrive according to customer requirements
• Demonstrating professionalism on the phone and in the office. Providing Excellent Customer Service to internal and external clients.
• Complies with all appropriate policies, procedures, safety rules and regulations.
• Assists with customer problems such as delays, missing shipments, price adjustments; etc.
• Communicating with WC Sales to address client feedback, potential for new business, coordinating special orders, and providing quotations.