Customer Service Consultant - Night Shift

at  WebBeds

WHO ARE WEBBEDS?

WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences.
Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.0bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking.
WebBeds is a subsidiary of Webjet Limited (ASX: WEB) – an ASX 200 listed company operating a global digital travel business.

THE SKILLS WE WOULD LOVE TO SEE IN YOUR SUITCASE!

• Fluency in spoken and written English.
• A solid working knowledge of Microsoft Word, Excel, Outlook, and the Internet.
• Strong communication, interpersonal, and client management skills.
• Highly accurate with an excellent attention to detail.
• Good negotiating skills, accuracy, and attention to detail.
• Ability to make decisions and to work on own initiative and in a team.
• Ability to anticipate and resolve any problems that might arise.A team-oriented mentality.

WHAT WILL YOU DO ON YOUR JOURNEY WITH WEBBEDS?

WebBeds is the world’s fastest growing provider of accommodation distribution services to the travel industry. Our products incorporate distribution APIs, payment integrations, ERP integration, Data Lakes, User Interfaces, and others. Our search API reach peaks of more than 50.000 requests per second, each one consisting of tens or hundreds of hotels, with continued expansion.
“We design, deliver and support innovative solutions through engagement, collaboration and a fearsome passion for creating customer value” is our mission as an IT organization.
With this in mind, we strive to be at the leading edge of technology when it comes to build the platform that meets the needs of our Supply partners and customers. This translates to the use of latest technology including .NET Core versions, K8S, microservices architecture, clouds hosting and orchestration, CI/CD pipelines, automated testing, Proactive monitoring, and alerting systems, to name a few.
Our delivery teams have the creativity and freedom to express themselves by building innovative solutions to often complex problems and are challenged to reach higher levels daily. Our teams consist of product owners, QA engineers, Software Engineers, and people from across the business all working collectively and collaboratively. We have a very strong technical team from which you will be able to learn, but are encouraged by new ideas and fresh thinking that you will bring with you.

IN THIS ROLE YOU WILL

Effectively manage clients and partners enquiries, complaints and issues, ensuring to keep all the time customer satisfaction at the core of every decision and behaviour.
You will have to interact with customers by phone and email to provide and process information in response to their requests and queries about our products and services.

KEY RESPONSIBILITIES

• Manage calls effectively using strong communication techniques.
• Build customer relationships through active listening, appropriate questioning, and providing updates.
• Adapt to changing situations and environments with ease.
• Resolve conflicts using interpersonal skills and stress management techniques.
• Identify and resolve problems, escalating issues when necessary.
• Multitask efficiently, handling multiple priorities and tasks simultaneously.
• Utilize time and resources effectively to meet service standards and customer needs.
• Organize and maintain data logically for easy access and reporting.
• Offer support, guidance, and collaborate effectively with team members.Exercise financial authority within agreed limits for decision-making on booking rates and agent markups.