Customer Service Consultant

at  Vikan AS

ARE YOU A FORWARD-THINKING, CUSTOMER-CENTRIC PROFESSIONAL EAGER TO EXPLORE EXCITING OPPORTUNITIES IN AN INTERNATIONAL LANDSCAPE? IF SO, YOU MIGHT BE THE NEW TEAM MEMBER WE’RE LOOKING FOR TO ELEVATE OUR CUSTOMER SUPPORT.

Our Group Customer Service team is a tight-knit, well-established group of professionals, operating collaboratively in both Denmark and the UK. Together, we deliver first-class service to customers across the board. Your role will play a crucial part in supporting Vikan’s sales teams, ensuring our position as the preferred supplier and partner in the market.
We’re actively seeking a customer service consultant with the primary responsibility of aiding customers through phone and email, delivering exceptional service across diverse markets. The role can be filled from either of our three locations respectively in Skive and Copenhagen in Denmark or from our UK location in Swindon.

We are looking for:

• Full French proficiencies verbally and in writing to serve French speaking customers combined with mastering English at a high level

Other languages an advantage but not required.

Your responsibilities encompass order processing, responding to customer inquiries, and guiding B2B customers via phone, email, and live chat. Key tasks include:

• Order Processing
• Customer contact
• Participate in proactive market and customer related activities
• Claims handling including enhancements to Q&A set-up
• Master data maintenance and contract updates
• CRM and leads management – supporting sales and marketing initiatives
• Collaboration with distributors and Area Sales Managers

WE SEEK PRAGMATIC AND SOLUTION-ORIENTED CUSTOMER SERVICE CONSULTANTS WHO ARE PASSIONATE ABOUT DELIVERING EXCEPTIONAL CUSTOMER SERVICE

With a commercial mindset, strong organisational skills, and action-oriented approach, you excel in communication and thrive in a dynamic, team-based environment, where two days are never the same.

Your professional background includes:

• Experience from a similar position in an international environment
• Knowledge of CRM-systems
• Ideally, a user of ERP systems (preferably Microsoft AX 2012)
• Competent user of Microsoft Office
• Experience in sales or sales support is advantageous

Our new team members are organised, professional and motivated to understand Vikan’s product offerings and our customer value proposition. We are looking for candidates who:

• Have a pro-active customer mind-set and are service oriented with a focus on problem solving
• Thrive in a structured environment focused on continuous improvement
• Exhibit positive team spirit and appreciates knowledge sharing

• Order Processing
• Customer contact
• Participate in proactive market and customer related activities
• Claims handling including enhancements to Q&A set-up
• Master data maintenance and contract updates
• CRM and leads management – supporting sales and marketing initiatives
• Collaboration with distributors and Area Sales Manager