Customer Service - Contact Centre

at  WESTPAC BANKING CORPORATION

JOB DESCRIPTION

• Launch your career at Westpac: Multiple full-time, permanent roles starting October 4th in Bedford Park.
• No banking experience? No worries: We welcome customer service superstars from all walks of life.
• Level up your skills and career: Get expert training, development opportunities, and flexible work options after 12 months.

WHAT DO I NEED?

We’re seeking enthusiastic individuals with a passion for helping others. You’ll need strong communication and problem-solving skills to excel in this role. Previous customer service experience is a plus, but not essential.

KEY REQUIREMENTS:

• Exceptional customer service skills
• Strong communication and interpersonal abilities
• Ability to multitask and prioritize effectively
• Proficiency in computer systems and applications
• A positive and can-do attitude

As well as job flexibility and the financial benefits for being part of the Westpac team (like banking, wealth and insurance offers) you’ll be paid fairly, and trained so your career can grow as you do. You’ll also be encouraged to take part in our fun community projects as a paid volunteer. Other benefits include but are not limited to:

• Opportunity to work overtime. Penalty rates will apply
• Full training provided from day one to ensure your success in the role
• Flexibility to work from home 2 days a week post training
• We will be investing a wealth of time and resources in your learning. RG146 national accreditation will be provided
• Incremental salary increases will be applied as you progress through the training journey

KEY RESPONSIBILITIES INCLUDE:

• Providing top-notch customer service through inbound calls
• Resolving customer inquiries accurately and promptly
• Promoting Westpac products and services
• Contributing to a positive customer experience

As well as job flexibility and the financial benefits for being part of the Westpac team (like banking, wealth and insurance offers) you’ll be paid fairly, and trained so your career can grow as you do. You’ll also be encouraged to take part in our fun community projects as a paid volunteer. Other benefits include but are not limited to:

• Opportunity to work overtime. Penalty rates will apply
• Full training provided from day one to ensure your success in the role
• Flexibility to work from home 2 days a week post training
• We will be investing a wealth of time and resources in your learning. RG146 national accreditation will be provided
• Incremental salary increases will be applied as you progress through the training journe