Customer Service Coordinator

at  DE BEAUTE BEAUTY SLIMMING PTE LTD

WHAT WE’RE LOOKING FOR

• Minimum 2 years’ experience in a customer service supervisory or team leader role, preferably in the beauty or wellness industry
• Excellent communication and interpersonal skills, with the ability to effectively manage and motivate a team
• Strong problem-solving and decision-making abilities, with a focus on delivering exceptional customer experiences
• Proficient in using customer service software and data analysis tools to track and report on performance metrics
• Familiarity with customer service best practices and a deep understanding of current industry trendsPassion for providing high-quality customer service and a commitment to continuous improvement

ABOUT US

De Beaute is a leading provider of premium beauty and wellness services in Singapore. With a strong focus on customer satisfaction, we are dedicated to helping our clients achieve their desired results through our innovative treatments and personalised approach. As a growing company, we are committed to investing in our employees and providing a nurturing environment for them to thrive.
If you are passionate about customer service and eager to make a positive impact, we encourage you to apply for this exciting opportunity

ABOUT THE ROLE

We are seeking a dedicated and experienced Customer Service Coordinator to join our team at De Beaute. This is a full-time role based in our central Singapore office, where you will oversee and manage our customer service team to deliver an exceptional experience to our valued customers.

WHAT YOU’LL BE DOING

• Supervising and managing a team of customer service officers to ensure high levels of customer satisfaction
• Monitoring and evaluating team performance, providing feedback and coaching to drive continuous improvement
• Responding to escalated customer enquiries and complaints, working to resolve issues effectively
• Implementing and maintaining customer service policies and procedures to align with company standards
• Identifying opportunities for process improvements and making recommendations to enhance the customer experience
• Providing hands-on support to the customer service team as needed to handle high volume periods
• Generating and analysing customer service reports to identify trends and inform strategic decisions
• Collaborating with other departments to ensure a seamless and integrated customer journey