Customer Service Coordinator

at  DHL

DHL Supply Chain is the leading provider of supply chain management services across the globe, serving the consumer goods, technology and industrial products sectors
with a variety of contract logistic solutions. These include distribution centre management, global inbound management of components to production lines, co-packing, and inventory management.
We are looking for a

REQUIREMENTS

• Good verbal and written skills in English
• Secondary education
• Strong customer focus
• Good communication skills
• PC literacy with good working knowledge of Microsoft applications
• SAP or any other order management system knowledge is not a must, but an advantage
• Team work and dynamic approach
• Fresh graduates are welcome!

• To professionally and efficiently interact by international customer queries: mainly in written form by e-mails, orders, online chats, occassionaly phone calls, logging customer orders and following them up in the order management system
• To provide professional technical support to consumers based on strong product knowledge
• To use customer’s and DHL owned systems according to the customers work instruction
• To follow up emails, queries/orders/deliveries according to the customers work instruction
• To take care of updating the weekly and monthly reports, monitoring the inventory of warehouses in the system
• To investigate complex cases, shipments, requests, tracking the complaints and claims, facilitating to find a solution for escalations, challenges
• To communicate with central/local/satellite warehouses, to escalate issues to higher level
• To support warehouses, customers in a professional and friendly manner