Customer Service Coordinator

at  DHL

Budapest, Közép-Magyarország, Hungary -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate24 Nov, 2024Not Specified29 Aug, 2024N/ASap,Secondary Education,English,Microsoft Applications,Communication SkillsNoNo
Add to Wishlist Apply All Jobs
Required Visa Status:
CitizenGC
US CitizenStudent Visa
H1BCPT
OPTH4 Spouse of H1B
GC Green Card
Employment Type:
Full TimePart Time
PermanentIndependent - 1099
Contract – W2C2H Independent
C2H W2Contract – Corp 2 Corp
Contract to Hire – Corp 2 Corp

Description:

DHL Supply Chain is the leading provider of supply chain management services across the globe, serving the consumer goods, technology and industrial products sectors
with a variety of contract logistic solutions. These include distribution centre management, global inbound management of components to production lines, co-packing, and inventory management.
We are looking for a

REQUIREMENTS

  • Good verbal and written skills in English
  • Secondary education
  • Strong customer focus
  • Good communication skills
  • PC literacy with good working knowledge of Microsoft applications
  • SAP or any other order management system knowledge is not a must, but an advantage
  • Team work and dynamic approach
  • Fresh graduates are welcome!

Responsibilities:

  • To professionally and efficiently interact by international customer queries: mainly in written form by e-mails, orders, online chats, occassionaly phone calls, logging customer orders and following them up in the order management system
  • To provide professional technical support to consumers based on strong product knowledge
  • To use customer’s and DHL owned systems according to the customers work instruction
  • To follow up emails, queries/orders/deliveries according to the customers work instruction
  • To take care of updating the weekly and monthly reports, monitoring the inventory of warehouses in the system
  • To investigate complex cases, shipments, requests, tracking the complaints and claims, facilitating to find a solution for escalations, challenges
  • To communicate with central/local/satellite warehouses, to escalate issues to higher level
  • To support warehouses, customers in a professional and friendly manner


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Outsourcing/Offshoring

Purchase / Logistics / Supply Chain

Customer Service

Graduate

Proficient

1

Budapest, Hungary