Customer Service Coordinator EMEA

at  AmbaFlex

As the Customer Service Coordinator, you will manage both national and international customer requests, focusing on technical inquiries, help-desk support, organize site visits, project assistance, urgent breakdowns, and post-delivery complaints. You’ll review and coordinate incoming service requests, ensuring excellent preparation before service visits, and follow up on implementation.

EXPERIENCE & SKILLS:

• At least 3 years in a similar role
• Fluent in English and preferably a second or third language
• Strong drive for results, negotiation skills, and a solution-oriented mindset
• Self-motivated, organized, and stress-resistant
• Team player with strong communication skills
• Basic commercial knowledge and CRM experience
• Flexibility in managing multiple accounts

• Handle and monitor the progress of service requests
• Schedule, prepare, and coordinate service visits
• Organize preventive machine maintenance
• Implement product improvements after service visits
• Ensure timely material supply on-site
• Schedule service visits with customers and support technicians during visits
• Close service requests, managing financial, logistical, and commercial aspects
• Revise material lists after machine modifications based on customer requests
• Provide written feedback to involved parties
• Collaborate with sales, marketing, production, and R&D on product improvements
• Maintain customer data in the CRM system