Customer Service Coordinator

at  Forterra Building Products Limited

We are a leading manufacturer of a diverse and trusted range of concrete and clay building products used extensively within the construction sector, with instantly recognizable brands such as Thermalite blocks, London Brick, Ecostock, Cradley, Formpave and Jetfloor, Bison Precast.
Our product range comprises of clay bricks, Thermalite blocks, aggregate blocks, Red Bank chimney, roofing and flue systems, precast concrete and flooring products and Formpave permeable paving.
Forterra represents exactly what we do and have always done. Our purpose is to manufacture products that are the essential to the nation’s construction sector, helping our customers build with ease and confidence. Moreover, we continue to lead our industry in terms of standards and safety.

• Serve as the primary point of contact for our merchant and housebuilder customer enquiries and processing orders for our building products.
• Processing orders and managing customer accounts.
• Working closely with our other departments to ensure smooth operations and effective communications.
• Ability to manage a busy workload with excellent problem-solving skills and a customer centric attitude.

About you;

• Drive to provide excellent customer services.
• Confident & outgoing personality
• Proficient in MS office and CRM software.
• Strong communication and interpersonal skills

What we can offer you;

• Competitive salary benefits package
• 27 days annual leave plus Bank Holidays
• Monthly performance related bonus scheme
• Free on site parking
• A supportive and collaborative team environment
• Life Assurance and Company Pension Scheme up to 10% employer contribution
• Gym benefit and Cycle 2 Work Scheme
• Access to Employee Assistance Programme for self and family members
• Reward and recognition schemes