Customer Service Coordinator

at  HIA

Customer Service Coordinator

• Excellent career opportunity with QLD, TOWNSVILLE, NSW or VIC
• Opportunity to play key role in product development and engagement
• Full-time, permanent position

THE ROLE

The Customer Service Co-ordinator is responsible for student management by providing a high level of customer service, engagement and support to ensure quality outcomes are achieved.
The Customer Service Co-ordinator will ensure that regions are achieving agreed HIA Training KPI’s, will work closely with HIA trainers to ensure quality, compliant delivery along with managing a caseload of participants, from induction through to completion.

KEY RESPONSIBILITIES FOR THIS ROLE INCLUDE:

• Student Support and Progression management
• Monitor and follow up outstanding assessments etc.
• Pro-actively drive a culture of sales and service
• Accurate record keeping in VETtrak – attendance, contact, tasks
• Maintain a current understanding of industry issues, builders registration and licensing requirements
• Ensure that a strong focus on sales is maintained at every opportunity and contribute to selling to prospective students