Customer Service Coordinator
at HIA
New South Wales, NSW, Australia -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 08 Nov, 2024 | Not Specified | 10 Aug, 2024 | N/A | Good communication skills | No | No |
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Description:
Customer Service Coordinator
- Excellent career opportunity with QLD, TOWNSVILLE, NSW or VIC
- Opportunity to play key role in product development and engagement
- Full-time, permanent position
Responsibilities:
THE ROLE
The Customer Service Co-ordinator is responsible for student management by providing a high level of customer service, engagement and support to ensure quality outcomes are achieved.
The Customer Service Co-ordinator will ensure that regions are achieving agreed HIA Training KPI’s, will work closely with HIA trainers to ensure quality, compliant delivery along with managing a caseload of participants, from induction through to completion.
KEY RESPONSIBILITIES FOR THIS ROLE INCLUDE:
- Student Support and Progression management
- Monitor and follow up outstanding assessments etc.
- Pro-actively drive a culture of sales and service
- Accurate record keeping in VETtrak – attendance, contact, tasks
- Maintain a current understanding of industry issues, builders registration and licensing requirements
- Ensure that a strong focus on sales is maintained at every opportunity and contribute to selling to prospective students
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
New South Wales, Australia