Customer Service Coordinator

at  Infinity Global Inc

3011 Rotterdam, Zuid-Holland, Netherlands -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate26 Jan, 2025Not Specified26 Oct, 20241 year(s) or aboveSoftware,Communication Skills,Excel,Outlook,Sharepoint,Pentaho,Geography,English,French,PowerpointNoNo
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Description:

POSITION SUMMARY

The Customer Service Coordinator assists account teams and customer retail locations to ensure accurate and timely completion of the sales order process. This role also serves as a contact for customer service-related inquiries regarding designated accounts and assists the Account Team in daily operations.

MINIMUM QUALIFICATIONS

  • Associate degree in Business or similar field or 4+ years of experience in a related role preferred
  • 1-2 years of experience in high volume, fast-paced customer service role
  • Proficient in MS Office applications, including PowerPoint, Excel, Outlook, and Word
  • Excellent verbal and written communication skills
  • Fluent in English and French is essential. Proficiency in other languages is a plus.
  • Excellent organizational skills and ability to multitask/prioritize based on urgency
  • Ability to quickly self-train on various programs, such as SharePoint, Yellowfin, and Pentaho
  • Preferred experience with report generating software, such as Pentaho
  • Knowledge of the metric system, multi-currency transactions, time zones, and geography

Responsibilities:

  • Process transactions, including sales orders, returns, and cancellations using internal ERP software
  • Provide exceptional customer service by answering customer inquiries quickly and correctly
  • Create and provide order acknowledgements to customers
  • Communicate and coordinate with other departments, 3PLs, and customers to ensure effective and timely processing, delivery, and invoicing of orders
  • Analyze customer inquiries, research solutions, if necessary, and provide suggestions for resolution to the Account Manager
  • Collaborate with the Account Team to monitor and manage inventory
  • Approve and release sales orders for warehouse fulfillment and prepare shipping documents
  • Maintain a thorough understanding of designated accounts, including product knowledge, in order to make effective suggestions to the Account Manager
  • Prepare various account-related reports for the Account Manager to review
  • Assist the Account Team with daily functions


REQUIREMENT SUMMARY

Min:1.0Max:4.0 year(s)

Outsourcing/Offshoring

Sales / BD

Customer Service

Graduate

A related role preferred

Proficient

1

3011 Rotterdam, Netherlands