Customer Service Coordinator

at  Ingevity

Job Family:
Supply Chain
Overview
Bold. Energetic. Ingenious. Genuine. These qualities best describe employees who work for Ingevity. We believe it takes extraordinary people to create extraordinary results.
At Ingevity, we harness the bold spirit, innate curiosity and remarkable ingenuity of our people to develop innovations that purify, protect and enhance the world around us. Our products enable oil to flow better, crops to grow fuller, roads last longer, and ensure that the air we all breathe is cleaner.
Already a leader in markets in which we compete, we leverage our deep technical expertise and knowledge of our customers’ industries to turn complex challenges into powerful possibilities and value-added solutions. We prize creativity and imagination and we’re always looking for a better, smarter way of doing things.
We know it takes the right people with the right attitude to achieve the improbable. People who understand that there is no challenge too big and no contribution too small. People with the ability to solve and the commitment to stay the course. People who work together to create meaningful impact and exponential results, for our customers and the world around us. Our people are our most valued asset, and the foundation of our success. Interested? We thought you might be, and we’re so glad!
Customer Services Coordinator
Function: Supply Chain
Location: Warrington Site, UK
Reporting: Customer Service Manager
Competitive Salary & Benefits Package
About Us
Ingevity provides specialty chemicals, high-performance carbon materials, and technologies that purify, protect, and enhance the world around us. Through a team of talented and experienced people, Ingevity develops, manufactures, and brings to market products and processes that help customers solve complex problems. These products are used in a variety of demanding applications, including asphalt paving, oil exploration and production, agrochemicals, adhesives, lubricants, publication inks, and automotive components that reduce gasoline vapor emissions.
Headquartered in North Charleston, South Carolina, Ingevity operates from more than 25 locations worldwide and employs approximately 1,750 people. But no matter where we’re doing business, we do things the right way – with a focus on integrity, sustainability, and positively contributing to the communities in which our employees live and work. The company is traded on the New York Stock Exchange (NYSE: NGVT). For more information visit
www.ingevity.com

JOB SUMMARY

Within the Customer Service team, you will be responsible for handling customer enquiries and managing orders through our SAP system. You will manage orders through to shipment liaising with our planners and logistics team to ensure we meet our customers’ needs globally. In this fast-paced environment, collaboration with all stakeholders is critical to ensuring we are first with communication and meet customers’ expectations. You will be the voice of the customer championing customer excellence.
Job Responsibilities

The following responsibilities are associated with this job role but are not limited to:

• Build strong customer relationships
• First point of contact for customer enquires via email and telephone.
• Order management – processing orders through the system using SAP in line with SLA
• Work collaboratively with our sales team and the wider supply chain to meet customer needs and achieve customer excellence.
• Attend customer meetings when required
• Customer complaints/returns – raise complaints through our complaints system in timely manner supporting with root cause analysis investigation and corrective action.
• Monitor customer service general inbox

Qualifications and DESIRED SKILLS

• Previous experience in a similar customer-facing role (essential)
• English language skills, written and oral (essential)
• Fluent and proficient in another European language (reading, writing, and verbal), preferably French/German/Italian/Spanish (essential)
• Experience in working with SAP (essential)
• Experience in handling export orders (desirable but not essential)
• Excellent problem-solving skills
• Excellent time management and organizational skills
• Ability to work as part of a team
• Lean Six Sigma trained (desirable but not essential)
• Proficiency in Microsoft Office

Ingevity is committed to being and Equal opportunity employer and aims to not discriminate unlawfully on any grounds.
Recruiting Agencies: Ingevity does not accept unsolicited resumes and therefore, will not be responsible for any fees associated with unsolicited resumes

• Build strong customer relationships
• First point of contact for customer enquires via email and telephone.
• Order management – processing orders through the system using SAP in line with SLA
• Work collaboratively with our sales team and the wider supply chain to meet customer needs and achieve customer excellence.
• Attend customer meetings when required
• Customer complaints/returns – raise complaints through our complaints system in timely manner supporting with root cause analysis investigation and corrective action.
• Monitor customer service general inbo