OUR PEOPLE

We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what characteristics; we welcome you and the alternative perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity – our rankings on The Inclusive Top 50 UK Employers List are a testament to this.
We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.
If this is what you’re looking for, here are the next steps:
register on our QA website to fill out our quick and easy application form.

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Vacancy location

THE ROLE IN MORE DETAIL:

Your day will always start with a catch up with the rest of the team to keep everyone in touch on those days you’re not together and to make sure everyone has the support they need for the day.
You’ll spend your busy day supporting our contracted customers by email and phone and guiding them through their booking journey – from finding the right course for them right through to making sure they enjoyed the session. You’ll use our set of well-documented processes to navigate your way through a steady flow of enquiries and provide the customer a thorough and helpful response.
You will be providing quotes, making bookings, and supporting with general course queries – getting to be on the front line of our amazing account teams to provide a provide a great customer service to our customers while building up lasting relationships, both internally and externally.
Your great communication skills and spot-on attention to detail will wow the customer in each interaction.
On the 2-3 days a week you spend in the Swindon office, you’ll be supported in-person, by a wonderful bunch of colourful characters and you’ll get the opportunity to really immerse yourself in a very community-minded team.