Customer Service Coordinator

at  ShredTech UK LTD

ABOUT SHRED-TECH:

Shred-Tech manufactures and sells a complete line of shredding machinery into multiple industries where these systems are required. These industries include but are not limited to Recycling, Manufacturers, Electronics Manufacturers, Packaging Companies, Plastic Recyclers, Metal Recyclers, Wood Recyclers, Waste Recyclers, Manufacturers of Furniture, Warehouses, and other companies that require industrial shredding services. Shred-Tech is a leading manufacturer of shredding systems serving customers throughout the world. Shred-Tech is an equal opportunity and affirmative action employer.

POSITION SUMMARY:

Reporting directly to the GM Europe and connected to the Business Service Leader in North America, this role will be responsible for customer care including customer satisfaction (NPS - Net Promotor Score), trouble shooting, service network support and parts sales for Shred Tech and CM Shredders products within EMEA. Sales will be sold directly and via partners, depending on the structure of the market. The CSC executes daily business aiming to achieve the business targets for Shred-Tech in EMEA which are set annually and at the sole discretion of Management.
The ideal candidate will be passionate about trouble shooting, sales, driven by customer centricity and having a holistic view of the commercial business.

EDUCATION:

• Bachelor’s degree or above in a related technical field and/or Engineering.
• Advanced technical or business-related degree is an advantage.

EXPERIENCE:

• Minimum 5-7 years of experience in customer service, technical support, trouble shooting and sales.
• Prior experience in operating in a multi-cultural environment and operating across EMEA is an advantage.

SKILLS, ABILITIES AND KNOWLEDGE REQUIRED:

• Hands on and proactive with all daily activities.
• Proficient with MS Office tools (Word, Excel, PowerPoint, Outlook), and IT in general
• Broad business acumen combined with entrepreneurial drive and solid leadership skills are required.
• Fluent in English, additional language is an advantage.
• Great interpersonal and communication skills
• Strong Team player with independent and analytical thinking
• Strong analytical and problem-solving skills to make data-driven decisions.
• In-depth knowledge of product applications, customers, and markets.
• CRM experience a strong advantage, preferably Salesforce.
• Competency in providing technical support. The candidate should ideally have a strong hydraulic and electrical knowledge, including being knowledgeable on a wide range of machinery and its terminology.
  We are committed to diversity and inclusion, and thank all applicants in advance; however, we will be corresponding only with those selected for an interview. We will accommodate the needs of qualified applicants under the Human Rights Code in all parts of the hiring process.