Customer Service Coordinator (student worker)

at  GANNI

MUST HAVE REQUIREMENTS

• Passion for service
• Strong communication skills - fluent in written and spoken English as well as in at least one of the following languages: Norwegian, Swedish, German and/or French.
• Good technical flair and preferably experience with order management- and ticket systems. Experience with Zendesk is an advantage
• Knowledge about GANNI and our products
• Flair for numbers, as well as a knowledge of ExcelExperience with working in a global environment and with customer service is an advantage.

THE GANNI WAY

We are looking for a true GANNI ambassador - someone who shares our values of Openness (ready to evolve, honest not perfect), Optimism (you never stand still, just dance!), Authenticity (you march at your own beat!), Accountability (no excuses, you make an impact) & Responsibility (make small changes, see big differences).
The GANNI culture is based on a learning and results-driven mentality, where everyone is united by a common purpose of (hack)the fashion system!
GANNI is a state of mind - more than a way of dressing and we love to change the usual practice in everything we do. We are confident and capable of anything! So prepare yourself to be comfortable with the uncomfortable and hacking the system together with our amazing Customer Service team!

YOUR MISSION & RESPONSIBILITIES AHEAD OF YOU

As our Customer Service Coordinator, you will be part of our B2C Customer Service team, with focus on providing excellent experience and service for our e-commerce and in-store customers. The role involves being the main point of contact for our customers, key contact for our 3PLs and having a close collaboration with internal departments such as e-commerce, retail, tech and logistics.
Working hours are Monday to Friday 9-17 CEST and we are looking for someone who can work 2-3 days a week, but with the flexibility to cover additional hours during holiday seasons.
This role is an important addition to our growing business, where besides being responsible for daily operations, you will play an important part in driving this area forward as the business continues to grow. In addition to this, you will become a key player in creating trust in all customer interactions and securing great customer experience by serving our customers with dedication and commitment. To succeed in the job, you thrive in a fast-paced, collaborative and agile environment and you are positive and independent with a can-do attitude. You are customer-centric by nature and your communication skills are first-class.

RESPONSIBILITIES AHEAD OF YOU:

• Main point of contact for e-commerce and in-store customers
• Close collaboration with internal stakeholders such as e-commerce, retail, tech team and finance
• Coordination of deliveries, returns and specific customer requests with our warehouse partners
• Responsible for ensuring a high service level towards all B2C customers to support the continued growth within our retail and e-commerce channels