Customer Service Coordinator

at  Teleflex

POSITION SUMMARY

To manage the day-to-day Customer Service activities including process of orders

EDUCATION / EXPERIENCE REQUIREMENTS

• Fluency in German and English
• 2-3 years Customer Service experience
• Relevant 3rd level qualification
• High level of accuracy
• Strong attention to detail
• Good computer skills; knowledge of Microsoft Office tools and SAP an advantage
• Excellent communication skills
• Professional telephone manner
• Strong service orientation
• Ability to build strong relationships with customers and internal colleagues
• Self Starter / ‘Can Do’ approach
• Time management & organisational skills
• Goal orientated

SPECIALIZED SKILLS / OTHER REQUIREMENTS

• Approachable and enthusiastic
• Flexible and adaptable
• Engaging and relating
• Able to work on own initiative and as a team player
• Good organizational skills with cultural awareness and sensitivity
• Good judgment and problem-solving ability & is capable of understanding the impact of decision making

• Call handling.
• Query and complaint management.
• Liaison with warehouse / monitor delivery performance.
• Backorder management.
• Sales support.
• Liaison with Accounts Receivable.
• Price management and control.
• Customer master data maintenance.
• Recall support.
• Ensure customer orders are processed on time and accurately.
• Ensure customer calls are handled in a timely and professional manner.
• Manage customer and sales team queries. Ensure all queries are responded to in an accurate, timely and professional

manner.

• Provide product availability, stock information and delivery information to customers and sales in an accurate and

  timely manner.

• Ensure all returns, credits and debits are processed on time and in line with existing procedures.

• Support pricing queries and the invoicing process as needed.