IN A NUTSHELL…

We have a new opportunity for a Customer Service Coordinator to join our team within Vistry Bristol, at our Clifton office. We are looking for a calm and motivated individual to join our fast-paced Customer Service team. You will be responsible with dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in their new home.
We are pleased to say, this role can accommodate agile working arrangements.

FINALLY, LET’S TELL YOU A BIT MORE ABOUT US…

We’re Vistry Group, the UK’s leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they’re needed most.
You’re probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there’s nowhere better to build your career. We’re proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry.

LI-TP

• To address and respond to Customer issues in a prompt and organised way.
• To deliver an excellent customer service, understanding and empathy to our customers
• To liaise with internal departments and form excellent working relationships as part of the larger team.
• To communicate effectively and regularly with colleagues and management
• Issue instructions to Sub-contractors and follow up to ensure prompt resolution.
• Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
• Keep our database system up to date at all times.
• Carry out general administrative duties.
• Work directly with the office manager to ensure our KPI’s are in line with company guidelines
• Learn and at all times adhere to the company Health and Safety requirements