FINALLY, LET’S TELL YOU A BIT MORE ABOUT US…

We’re Vistry Group, the UK’s leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they’re needed most.
You’re probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there’s nowhere better to build your career. We’re proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry.

LI-KM

• Handle incoming Customer calls
• Logging and allocation of reported defects on web-based software
• Progress chase defects with staff and the supply chain
• Work within agreed SLAs, which vary from contract to contract
• Identify trends and common issues
• Confirm defects are correctly reported and filter out damage, vandalism and mis-use
• Develop working relationship with key contacts at Housing Associations and Subcontractors
• Positive communication with Customers via email and telephone
• Handle complaints in a sensitive and consistent manner
• Make decisions about progressing difficult issues and identify when internal escalation is necessary
• Work within NHBC (or equivalent) guidelines and standard industry practice