Customer Service Delivery Supervisor | Kemps Creek NSW

at  Ceva Logistics

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.

YOUR ROLE

The Service Delivery Supervisor leads a highly capable team of Storepersons based at our Kemps Creek NSW site, whose purpose is to provide effective and efficient customer support services to one of CEVA’s customers in the telecommunications sector.

WHAT ARE YOU GOING TO DO?

Specifically, you will:

• Coach, develop and support your team, and foster a culture of customer, service and operational excellence.
• Act as an escalation point for customer queries, orders / returns and corrective actions
• Accurately review and investigate items that are damaged, lost or missing through transaction of goods
• Support customer communication relations from initiation of damaged stock or the return process and complete the settlement of the order
• Manage the daily volume of all inbound and outbound orders to ensure they are completed within expected timeframes in a safe and secure manner.