Customer Service Engineer (m/f/d)

at  Agilent Technologies Inc

JOB DESCRIPTION

Every day, Agilent Service Engineers help our customers in the UK to solve issues that enable scientists to make discoveries that improve the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently.
Already have experience as an engineer working with instruments, customers and labs, or would like your career to move towards this direction?
Keen to continuously learn about new instruments, software, application, and consumables, to then help solving customer problems by delivering high-level customer service, to drive and build customer success?
Yes? Then, this is an excellent opportunity to join a growing and dynamic organisation!

QUALIFICATIONS

• have an academic degree within science & engineering, including but not limited to: chemistry, analytical chemistry, biochemistry, biotechnology or similar,
• several years expertise in analytical techniques and method development () in a similar position or as an End-user,
• have the competence and user experience in instrument data analysis software,
• problem-solving skills, particularly for fixing, applications support and/or general instrument maintenances.

APART FROM THESE MORE TECHNICAL SKILLS, WE ARE ALSO LOOKING FOR:

• a strong desire to learn and expand your skill-set,
• enjoy working remotely, whilst engaging and visiting customers on-site,
• excellent written and verbal communication skills,
• a logical approach to problem-solving,
• the ability to coordinate and prioritise efficiently,
• a strong attention to detail and processes, ensuring compliance with Agilent’s Quality standards,
• ability to handle customer expectations and balance customer requirements with business needs,

This role entails providing not only technical but also application support to our customers and colleagues. Work on-site at a variety of labs and support the customers with product solutions, as well as multi-vendor systems solutions:

• Install and optimise hardware/software/network products, perform maintenance and repairs, diagnose and resolve product performance issues, address applications related issues and provide end-to-end solution at customer sites; deliver fully coordinated solutions, which may include peripherals, communications, operating systems, and applications software.
• Ensure customer satisfaction by guiding and training users on preventive maintenance and configurations, as well as how to effectively use the systems to their advantage. Demonstrate and train customers how to use and optimise high end features of Agilent’ software platforms to their benefit, in particular MassHunter. Additionally, share your expertise and train other Service Engineers across Agilent’s product solutions!
• Work with the sales team to deliver bespoke one-to-one consulting related to the customer’s specific application needs..

In addition, develop innovative application solutions across various market segments like Environmental, Food, Energy & Chemicals and Pharmaceutical. Applying interpersonal skills, creativity and a can-do approach are fundamental for the role.