Customer Service Engineer Puerto Rico

at  Videojet

Conducts service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. Diagnoses system failures and determines most cost-effective solution. Escalates complex issues to greater level of technical support or quality reporting system. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory.

REQUIREMENTS

• Ability to travel, including occasional overnight travel (initial training requires consecutive weeks in Wood Dale, including weekends)
• Up to two years of technical experience
• Basic computer/technical skills (can use email, software, phone apps, Microsoft Word)
• Compliance with PPE, safety and registration requirements of customers.
• Ability to perform and/or tolerate all physical requirements of the job with or without accommodation, including but not limited to:
• Lifting and carrying up to 50 lbs.
• Twisting, bending, pushing, pulling, climbing, walking and kneeling.
• Standing and/or sitting for extended periods of time.
• Use of hand tools and manual dexterity.
• Exposure to a wide variety of manufacturing environments, including but not limited to: food, food processing, animal processing, heat, humidity, cold, noise, and dust.
  Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
  The EEO posters are available here.
  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.

WITHIN YOUR ROLE, YOU WILL:

• Provide ongoing care and support for our customer’s equipment
• Install our products and solutions at customer locations
• Diagnose and resolve challenges and problems
• Become a trusted advisor and partner for our customers, to develop excellent relationships.
• Extend our Videojet footprint in the market by promoting our service agreements and newer technology.

TO BE SUCCESSFUL IN THIS ROLE YOU WILL:

• Problem-solve using available resources and creative solutions to resolve customer issues and will know when to ask for help
• Partner with customers to assess their needs, manage their expectations, and drive results
• Proactively listen to customers, anticipate their needs, follow through, and work towards a mutually agreeable solution
• Collaborate with teammates, managers and customers.