Customer Service Engineer, Sweden/Germany

at  Droppe

About Droppe
Europe’s operational supplies market is a hidden, massive €200 billion sector that businesses rely on for recurring workwear, safety equipment, and consumable needs. Despite its size, the industry remains fragmented and largely untouched by modern software.
Physical businesses across Europe often lack visibility into who’s ordering supplies and why they’re needed. Teams place orders independently, leading to overlapping suppliers, products, invoices, and orders. Over time, these inefficiencies increase costs, put revenue at risk, weaken competitiveness, and can even result in layoffs when businesses stall by accepting them as normal.
Droppe helps European businesses buy the supplies they need to get the job done. With Droppe, teams can order, manage, and coordinate all their supply needs in one place. By creating an online experience managers and workers actually want to use, Droppe eliminates time-consuming, repetitive tasks and paperwork—allowing teams to focus on what truly matters.
Tasks
We are looking for a driven individual to join Droppe’s team as a founding Customer Service Engineer. Your primary responsibility is to handle customer inquiries, solve operational bottlenecks, and create workflows that automate repetitive tasks. By combining hands-on customer engagement with scalable process design, you will ensure our customers enjoy a seamless experience in their procurement activities.
At Droppe, we believe exceptional customer service is not just about responding to issues. It is about creating systems that eliminate them altogether. The most successful service engineers combine technical know-how with empathy for customer pain points. By pairing structured problem-solving with continuous automation, we enable predictable, repeatable, and high-quality service at scale.
You will work closely with our sales and supply teams to identify improvement areas, reduce manual workload, and proactively eliminate recurring challenges. As we grow, you will help build a customer service team for tasks that are not yet fully automated, laying the foundation for Droppe’s next generation of support.

What You Will Be Doing

• Address incoming inquiries, troubleshoot issues, and maintain open communication lines to ensure quick problem resolution.
• Automate repetitive tasks so that workflows can become fully scalable.
• Work with customers by talking to users, understanding real-world challenges, and deepening trust in Droppe’s platform.
• Translate recurring customer questions into automated solutions that support self-service behavior.
• Collaborate with Sales and Supply so that insights from support interactions feed back into sales and operational processes.

Requirements

Required Skills & Proof of Success

• Demonstrate technical and automation abilities through experience with large datasets, BigQuery, language model APIs, and no-code tools to streamline workflows.
• Show a customer-focused approach by understanding pain points and delivering effective solutions.
• Be ready to handle frontline issues without hesitation and proactively resolve them.
• Communicate fluently in German or English when working with German-speaking or Swedish customers; Finnish is a plus.

Benefits

What We Offer

• Launch and scale Droppe’s customer service operations in Europe, transforming how teams work.
• Receive a competitive salary and ESOP, becoming a true stakeholder in Droppe’s success.
• Gain personalized coaching and exposure to best practices such as Sandler, MEDDPICC, and Command of the Message.
• Work directly with founders and the Sales team to refine and execute our go-to-market strategy.

Compensation
Compensation is tailored to your experience, skills, and location. In addition to a competitive base salary, we provide benefits such as ESOP, a self-development budget, and occupational health services

• Address incoming inquiries, troubleshoot issues, and maintain open communication lines to ensure quick problem resolution.
• Automate repetitive tasks so that workflows can become fully scalable.
• Work with customers by talking to users, understanding real-world challenges, and deepening trust in Droppe’s platform.
• Translate recurring customer questions into automated solutions that support self-service behavior.
• Collaborate with Sales and Supply so that insights from support interactions feed back into sales and operational processes