Customer Service Engineer

at  Travail Employment Group Huddersfield

CUSTOMER SERVICE ENGINEER

£31,000 p/a, 28 days leave, Monday to Friday 8:30am-5pm, Pension, Parking, bus route.
Job Role
Due to continued success our Huddersfield based client, who are specialists in the design, manufacturing, supply and servicing of bespoke industrial equipment, are looking for a Customer Service Engineer to join their team.

REQUIREMENTS:

• Possess an engineering background to understand technical aspects effectively.
• Self-motivated, proactive, and capable of working independently.
• Strong problem-solving skills, able to handle challenging situations and perform well under pressure.
• Demonstrate a strong work ethic, setting a positive example for colleagues.

What We Offer:

• A collaborative work environment with a supportive team culture.
• Opportunities for professional growth and career advancement.
• Competitive salary and benefits package.
• Training programs to enhance your skills and knowledge.

• Communicate with customers and suppliers via phone or email to address inquiries and issues.
• Partner with Sales, Design, Technical, and Production teams to meet customer needs and expectations.
• Coordinate with the Service department to arrange site visits as needed.
• Schedule and organizs customer visits and inspections at the factory.
• Accurately log customer claims in the system and oversee their timely and proper resolution.
• Collaborate with the Documentation Control team to manage customer document requests.
• Utilise and contribute to the quality system to reduce future customer claims, including organising and leading meetings with relevant departments.