Customer Service Executive (Emirati National Only) - Sharjah

at  Arla Foods

Location:Sharjah, AE
At Arla, we do so much more than make some of the world’s favourite dairy products. We make healthy taste delicious, mornings worth getting up for and family dinners unforgettable. Puck®, Dano®, Lurpak® and Castello® – names like these make us a vital, natural part of modern life in over 100 countries around the world. There are 1,300 employees in the Middle East and Africa and 19,000 global employees at the heart of our business. Every single one of us plays an important role and together we build on our 10bn Euros turnover and establish our position as one of the largest dairy companies in the world.
Do you want to be part of a high performing team and take Arla’s sales organisation to the next level? If so, you should consider applying for the position as Customer Service Executive. In this challenging job you will work out of our UOQ office in Sharjah and you will report to the Customer Logistics Manager.
As the Customer service executive, you will contributes to meeting order fulfilment objectives accurately and on time.

You will be responsible for:

• Receiving and inputting orders from field sales employees
• Raising sales invoices to be processed by the warehouse
• Provide administrative support to the UAE sales teams
• Co-ordinate movements of stock on a daily basis and reporting on non-delivery
• Communicating to the field sales teams on out of stock products
• Management and monitoring of customer service level agreements
• Ensure customer service and customer expectations are exceeded for both internal and External
• Deal with all customers queries quickly, efficiently and cost effectively
• Ensure all administrative paperwork systems are updated and that all required paperwork is completed in line with company guidelines
• Any other ad-hoc tasks as and when required

QUALIFICATION AND EXPERIENCE:

• Technical understanding: Ability to apply knowledge of policies and procedures –

includes telephone etiquette and know-how of technical systems used in the environment; basic computer and MS Office literacy is essential.

• Conceptual thinking: Recognizes patterns, uses concepts to find solutions, makes connections and simplifies complex material.
• Bachelor degree is desirable but not essential

WE HAVE A PURPOSE FOR GOOD

At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?

You will be responsible for:

• Receiving and inputting orders from field sales employees
• Raising sales invoices to be processed by the warehouse
• Provide administrative support to the UAE sales teams
• Co-ordinate movements of stock on a daily basis and reporting on non-delivery
• Communicating to the field sales teams on out of stock products
• Management and monitoring of customer service level agreements
• Ensure customer service and customer expectations are exceeded for both internal and External
• Deal with all customers queries quickly, efficiently and cost effectively
• Ensure all administrative paperwork systems are updated and that all required paperwork is completed in line with company guidelines
• Any other ad-hoc tasks as and when require