Customer Service Executive (f/m/d)

at  EagleBurgmann

Working at Freudenberg: “We will wow your world!” This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.
EagleBurgmann is a leading international specialist in industrial sealing technology. We combine innovative technologies, digital solutions and our passion to create sophisticated and reliable sealing systems. Our products help make entire industries safer and more sustainable. 5,800 employees create added value for our customers around the world with their enthusiasm and competence. EagleBurgmann is a joint venture between the German Freudenberg Group and the Japanese Eagle Industry Group.

QUALIFICATIONS

• Bachelor’s degree or technical career in economic-administrative areas, industrial engineering, related field.
• 1 or 2 years of experience as administrative assistant.
• Desirable SAP knowledge.
  The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

• Identify in conjunction with the sales coordinators and applications personnel the real needs of the customer in order to offer them the product that best meets their requirements.
• Generate Technical-Commercial quotations to be presented to customers.
• Effective follow-up of the entire sales process from the presentation of the offer to the customer, until the collection of the corresponding invoice.
• Monitor and provide timely follow up to all quotations purchase orders reacting in time to any deviation and/or interruption in the sales process as estimated and agreed with the customer.
• Provide the necessary support and documentation to the Finance Department regarding the invoicing and collections process. Likewise support and monitoring for cases of outstanding past due invoices receivable.
• Attending and filling out all observations and / or claims made by customers, giving them the required attention and solution in the short term, channeling the necessary corrective actions for this purpose.Proporcionar información de precios a los clientes y apoyar en realización de cotizaciones en sistema SAP.
• Perform in SAP system: sales orders and, together with the Service Technician, repair orders.
• Follow up on customer sales orders and accounts payable.Follow up on sales opportunities identified in CRM.
• Enter invoices (PDF and XML) into specific customer portals ensuring they are uploaded correctly and then follow up with Accounts Payable.
• Lead, together with the Sales Engineer assigned to the corresponding account and with the customer, the consignment inventory control and review that the stock information against orders is reconciled.