Customer Service Executive (Invoice/ Tuas/ 5days) JL18

at  Trust Recruit Pte Ltd

Responsibilities:
a. To receive all inquiries, take note of the caller’s particulars such as name, position, Company, telephone and facsimile numbers, and other relevant details for subsequent follow-up by sales staff.
b. To assist in preparing proposals based on verbal or written information provided by the Sales and Marketing staff.
c. To prepare invoices, monthly reports for consolidated billing.
d. To maintain and upkeep the filing system and SWM software on all aspects of waste information.
e. To assist Customer Service Manager to ensure smooth daily operational in the team.
f. To assist Customer Service Manager and Director – Sales in matters relating to customer care (feedback and complaints), collate market intelligence and marketing communications.
g. To update customer database in respect of customers and potential customers.
h. To coordinate with the various departments, i.e. logistic and operations dept to ensure customers’ requirements are met.

Job requirement

• Diploma holder and above
• At least one year Customer Service experience (MUST)
• Adaptability, problem-solving, and analytical skills
• Good communication skills and pleasant personality

Please refer the Job description for details