Vacancy: Customer Service Executive
Location: Gliwice, Poland
Together for a cleaner, healthier world.
Our Johnson Matthey Clean Air sector excels in sustainable technology. We use our scientific know-how to create innovative products that play a crucial part in reducing harmful emissions and improving air quality, helping our customers meet legislative requirements globally.

Key responsibilities:

• Providing customers with routine feedback as to the status of their open orders, managing expectations where necessary;
• Identifying and escalating potential supply gaps early, providing both JM & the customer with the best opportunity to react;
• Liaising with the rest of the JM supply chain & quality departments to help prioritise customer requirements;
• Ensuring JM’s business interests are respected, enforcing SLAs where necessary;
• Resolving customer complaints in a timely & satisfactory manner;
• Supporting the Johnson Matthey Commercial department, where reasonably called upon, to provide information & insight into supply chain processes;
• Protecting Johnson Matthey’s brand & reputation by always maintaining a high degree of professionalism when communicating with external customers;
• Being responsible for customer invoicing and customer returns & complaints. Directly manages the relationship with customers in the next tier of the supply chain;
• Supports the OEM relationships managed by the commercial team;
• Liaising with many other JM departments, including: Supply Chain, Quality and Credit Control to provide the best possible level of customer service;
• Monitors and reports on the success & failures of the supply chain through defined KPIs.

Requirements:

• Experience in a similar role – min. 2 years;
• Experience working within an automotive or manufacturing supply chain;
• Fluent in English (written and verbal) and Polish;
• Experience with MS Office applications (Excel);
• Experience with SAP;
• High attention to detail;
• Ability to remain calm in under pressure situations;
• Ability to contribute to continuous improvement.

What we offer:

• Labour-law employment;
• Work in international environment with highly qualified specialists;
• Development opportunities;
• Competitive salary;
• Positive and friendly atmosphere;
• Private Medical Care, Multisport Package, Life Insurance, Employee Pension Scheme (PPE).

We’ll give you freedom to bring your whole self to work and be part of a team where difference matters and all voices are heard. We’ll enable you to make things happen, to create solutions and value for our customers. We sharing the same values and accountability and always with a shared commitment to doing the right thing. We’re passionate about making a difference and delivering a better tomorrow for us and for you – together for a cleaner and healthier world, today and for future generations.

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How to apply:
If you have the necessary skills and experience to join our team, please apply online. For any queries or should you require any reasonable adjustments to support your application please let your recruiter know when they contact you.
If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs - Workday (
myworkday.com
)
All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice:
Johnson Matthey Privacy Notice
You will be contacted by the Johnson Matthey Talent Acquisition team once your details have been reviewed. Please allow four weeks from the closing date to allow for screening to take place.
We appreciate the time and effort taken in completing an application.
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Johnson Matthey Privacy Notice
Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief

• Providing customers with routine feedback as to the status of their open orders, managing expectations where necessary;
• Identifying and escalating potential supply gaps early, providing both JM & the customer with the best opportunity to react;
• Liaising with the rest of the JM supply chain & quality departments to help prioritise customer requirements;
• Ensuring JM’s business interests are respected, enforcing SLAs where necessary;
• Resolving customer complaints in a timely & satisfactory manner;
• Supporting the Johnson Matthey Commercial department, where reasonably called upon, to provide information & insight into supply chain processes;
• Protecting Johnson Matthey’s brand & reputation by always maintaining a high degree of professionalism when communicating with external customers;
• Being responsible for customer invoicing and customer returns & complaints. Directly manages the relationship with customers in the next tier of the supply chain;
• Supports the OEM relationships managed by the commercial team;
• Liaising with many other JM departments, including: Supply Chain, Quality and Credit Control to provide the best possible level of customer service;
• Monitors and reports on the success & failures of the supply chain through defined KPIs