Customer Service Executive

at  Kaplan

Job Description
Our Bogota office (Regional HQ for Latin America) is looking to recruit an efficient and customer-focused professional who is bilingual in Portuguese and English to join our fantastic team. Kaplan International Languages is a leading language education brand with amongst the highest customer satisfaction scores in the sector. You’d be joining a team of passionate professionals who love bringing language learning opportunities to customers from all across Latin America.
Position Summary
As the Customer Service Executive, your role is to process student enrollment applications from overseas; maintain our student database; generate invoices and monitor invoice accuracy; establish regular communication with and provide high-quality customer service to students and field staff, as well as completing special projects and requests as needed.

Key Job Responsibilities

• Handle enrolments (bookings) to KLG schools in the US, Canada, United Kingdom, Ireland, Germany, France and Switzerland)
• Support the Team based in Brazil to achieve sales target for the market
• Maintain student database and student arrival pipeline
• Provide prompt advice and support to student inquiries mainly related to visa, payment and arrival to our schools.
• Develop excellent relationships with students
• Build strong relationships with colleagues in all schools across different destinations and developing a high level of familiarity with each school’s staff and facilities
• Provide efficient, friendly and proactive customer service to students and school personnel.
• Continually look for ways to improve service, response times and quality of information
• Take responsibility for own administrative tasks, i.e. filing, running reports, collecting payments etc.
• Understand/update/brief the Customer Service Team Manager when necessary on status of students, including arrival, credit control and finance issues
• Other duties as assigned

Minimum Qualifications

• Bachelor’s Degree or equivalent
• Strong written and verbal communication skills
• Exceptional organizational skills and the ability to solve problems and meet deadlines
• Commitment to excellence in customer service
• Data entry skills with keen attention to detail
• Ability to work independently and as a team
• Fluent in English (Portuguese – Desirable)
• 1-2 years of experience in customer service
• On site 100% - Bogotá

Please apply to us with a resume and a cover letter, explaining why you’d like to join our team and what skills and qualities you think you could bring to the role.
Location
Bogotá, COL
Employee Type
Employee
Job Functional Area
Sales
Kaplan lnternational is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly

• Handle enrolments (bookings) to KLG schools in the US, Canada, United Kingdom, Ireland, Germany, France and Switzerland)
• Support the Team based in Brazil to achieve sales target for the market
• Maintain student database and student arrival pipeline
• Provide prompt advice and support to student inquiries mainly related to visa, payment and arrival to our schools.
• Develop excellent relationships with students
• Build strong relationships with colleagues in all schools across different destinations and developing a high level of familiarity with each school’s staff and facilities
• Provide efficient, friendly and proactive customer service to students and school personnel.
• Continually look for ways to improve service, response times and quality of information
• Take responsibility for own administrative tasks, i.e. filing, running reports, collecting payments etc.
• Understand/update/brief the Customer Service Team Manager when necessary on status of students, including arrival, credit control and finance issues
• Other duties as assigne