Customer Service Executive

at  New Mowasat Hospital

EDUCATION :

High School. Graduate of an accredited university preferred.

EXPERIENCE :

2- 3 years experience as a receptionist of a reputed hospital/five star hotel. Must have sufficient experience in cash handling.

TECHNICAL SKILLS :

Good math skills. Familiarity with medical terminology

ADMINISTRATIVE SKILLS :

Attention to details, Good telephone etiquettes, Fair knowledge of managing files / records, Team player Stress management and Time management skills

SOFT SKILLS :

Good communication and Inter-personal skills.

LANGUAGE SKILLS:

Expertise in written and spoken English and Arabic

COMPUTER SKILLS:

MS Office (Word, Excel, Outlook) and Internet

GENERAL DUTIES

• Adheres to established departmental policies & procedures and initiates action, to attend patients, as per established procedures.
• Greets patients and patient visitors, determines nature/ purpose of visit and directs them accordingly.
• Answers queries on telephone and makes appointments for the patients, over the telephone if necessary.
• Provides information about Hospital, such as location of departments/offices, employees within the organization or services provided.
• Handles patients registration, all clinical booking procedures, schedules appointments and does follow ups.
• Ascertains from the patient the Physician he/she desires to consult. Enters necessary information in the system and prepares required documents & appointment slips.
• Guides patients to the proper clinic/patient’s room in coordination with the attending porter.
• Verifies all insurance benefits assigned to the Hospital to determine whether insurance coverage meets the standards as per the Hospital policy.
• Verifies fee collected from various patients and hands over the cash to the Reception Supervisor for depositing in the Finance Department.
• Maintains departmental records and files and takes care of Department equipment.
• Participates in departmental meetings and related in-service educational programmers.
• Attends training courses related to new task, if required.
• Performs other duties as and when assignedIn Patient Department Duties
• Prepares pre-admission and admitting forms & reports and facilitates room transfers.
• Files registration and makes appointments for the patients.
• Reviews Hospital admissions to ensure accurate financial & biographical data, ensures proper procurement and maintenance of documentation into the Hospital records.
• Makes bed assignments in collaboration with the Nursing units, based on patient preference, condition and diagnosis.
• Notifies department head about admissions that do not meet the Hospital financial policy criteria.
• Reviews and prepares admitting and death or birth records to ensure compliance with medical-legal requirements.