CUSTOMER SERVICE EXECUTIVE

at  NPE Print Communications Pte Ltd

Job Description -

Responsible for providing coordination between production and customer’s’ requirements and other administrative assistance to Sales Department to ensure smooth day-to-day operation of sales and business development.

• Effectively manage a large number of incoming enquiries on all e-commerce platforms and social media channels, phone calls, and ensure that issues are resolved both promptly and thoroughly.
• Process all digital sales orders placed on e-commerce platforms and social media channels
• Identify and assess customers’ requirements and needs
• Keep records of all customer interactions
• Enhance customers’ experience to all social media platforms
• Communicate with IT, sales and operation departments to fulfil orders
• Assist on research, implementation and coordination on all online sales and marketing strategies and ad campaigns
• Provide copywriting for all online sales and marketing strategies and ad campaigns
• Assist in inventory management and stock replenishment. Upkeep and make visible data to all stakeholders.
• Provide administrative and operational support

Job Requirements -

• Min ‘O’ level or similar and relevant experience
• Possess positive customer service orientation
• Good communication and interpersonal skills
• Possess pleasant personality
• Proactive, team player and sales-oriented

. Positive attitude, hardworking and willing to lear

• Effectively manage a large number of incoming enquiries on all e-commerce platforms and social media channels, phone calls, and ensure that issues are resolved both promptly and thoroughly.
• Process all digital sales orders placed on e-commerce platforms and social media channels
• Identify and assess customers’ requirements and needs
• Keep records of all customer interactions
• Enhance customers’ experience to all social media platforms
• Communicate with IT, sales and operation departments to fulfil orders
• Assist on research, implementation and coordination on all online sales and marketing strategies and ad campaigns
• Provide copywriting for all online sales and marketing strategies and ad campaigns
• Assist in inventory management and stock replenishment. Upkeep and make visible data to all stakeholders.
• Provide administrative and operational suppor