Customer Service Executive (UAE National)

at  Common Concept

EXPERIENCE & QUALIFICATIONS

A Bachelor’s Degree /Diploma
Minimum of 2-3years of experience in Shopping Malls/Hotels/Hospitality
Basic computer skills with proficiency in MS Excel and Microsoft Office.
Good Communication (Verbal and written) skills, multiple languages known an added advantage
Conflict Resolution skills
Strong time management skills with the ability to manage multiple tasks.

Proactively seek opportunities to create memorable customer interactions, assist customers and provide excellent customer service by providing directions, information, answering questions, and performing other duties as assigned
Develop and maintain a strong relationship with tenants and educate them about the Mall services and promotional activities
Get regular updates from the marketing team/mall manager on the planned events and activities in the mall, assist with conducting the events.
Review Malls website and social media for timely information and accuracy of data posted
Be fully aware of the malls emergency response procedure and have a clear understanding of what role to play during any emergency
Assist with the circulation of tenant memo’s, ensure that acknowledgement sheets are maintained.
Maintain copies of relevant authority permissions for any events/promotions in the mall
Ensure that all shops opens/closes on time, if not inform the Duty Manager and call the shop’s in-charge/manager.
Check and update the promotional offers of each shop and maintain the same in a file for quick reference.
Update the shop contact details. (Shop manager, Contact in case of emergency etc )
Keep track of the mall directories availability/display & update the duty manager if new to be printed
Maintain Mall Team contacts and also Statutory emergency contact details
Inspect Toilets/Prayer Rooms/Baby changing rooms/ Common Areas etc to ensure standards are maintained, any issues to be reported to Duty Manager/Facilities Manager. ( A check list to be maintained)
Maintain register for Wheel chair issuance
Issue of Raffle coupons during sales/promotions
Maintain proper register of raffle coupons issued
Circulate daily summary
Inform management in advance if more printing to be done
Sale of Mall Gift vouchers
Maintain a register with voucher details
Cash to be handed over daily to Duty Manager
Lost & found
Maintain a register with details
Cash/Valuables to be handed over to Mall Manager for further process according to LMG policy
First Aid Kit to be maintained at the counter
CSE Staff will be trained in Fire Evacuation & First Aid