Customer Service Executive

at  Wolseley UK

Salary:
Competitive + Bonus
So, who are we? We are Ideal Bathrooms, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

As a Part Time Customer Service Executive based in Milton Keynes you’ll be responsible for:

• Being the first point of contact for customers for any query resolution through various channels adapting a high level of customer service to each query that is reviewed
• Efficiently taking/making inbound and outbound calls ensuring customer service levels are carried out to the highest possible standard
• Having a full understanding of stock movements and deliveries from both ourselves and manufacturers

And here’s what we’d like you to have:

• Experience in a customer facing role
• Confident and outgoing when speaking to customers
• Computer literate and experience using Microsoft Office
• Previous call centre/similar role experience would be advantageous

This is a part time role working 18 hours a week
Shift times will be 11am-5pm Monday - Wednesday
Also, did we mention? In addition to the competitive salary, there are also benefits on tap – including annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, and access to a great range of online and high street discounts.
We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more

• Being the first point of contact for customers for any query resolution through various channels adapting a high level of customer service to each query that is reviewed
• Efficiently taking/making inbound and outbound calls ensuring customer service levels are carried out to the highest possible standard
• Having a full understanding of stock movements and deliveries from both ourselves and manufacturer