Customer Service Expert (m/f/d) with knowledge of Polish - Location Warsaw (PL)

at  PAKi Logistics

CUSTOMER SERVICE EXPERT (M/F/D) WITH KNOWLEDGE OF POLISH - LOCATION WARSAW (PL)

• PAKi Logistics
• Thüngenfeld 1, Ennepetal
  Are you an expert in customer service who only takes phone calls? We at PAKi believe that you can do so much more. As the person who supports our customers on a daily basis, you are the first to recognise potential for improvement. Insights that contribute to smoother operations. Whether you’re putting a smile on a customer’s face, contributing to teamwork or optimising the supply chain for millions of cups of tea, at PAKi we want you to make a difference with your work. Read the full job profile of a Customer Service Expert below.

Who you are

• Completed commercial training in a logistics company, e.g. as a forwarding agent (m/f/d), completed studies with a focus on logistics or comparable qualification
• Sound professional experience in a similar area of responsibility
• Confident written and spoken Polish and English language skills, other Eastern European languages an advantage
• Customer and service orientation as well as strong initiative and motivation
• excellent organisational skills and efficient time management
• Confident knowledge of the MS Office package, especially Excel

What we offer

Impact works both ways. Just as you give your best, so will we. And these are not just words. We believe flexible working hours and mobile working support a healthy work-life balance. Personnel development, training & coaching and leadership programs will keep you impactful. Just as free gym-membership, bike leasing and monthly health offers will keep you fit. We find plenty of time for internal events and will give you a good start with an extensive onboarding program including buddy.

• Supporting and advising our Eastern European customers on all matters relating to load carriers
• Preparing and negotiating offers, calculating prices and following up on offers
• Handling complaints and finding customer-orientated solutions
• Close cooperation with the field sales team and own acquisition activities
• Creating reports and monitoring key figures

Please refer the Job description for details