Customer Service & Facilities Coordinator

at  Sodexo

WE MAKE CAREERS HAPPEN!

Sodexo is seeking a Customer Service & Facilities Assistant at Sodexo in Cambridge - CB2 0AA to join our team. You will oversee the daily operations of our customer service team, ensuring excellent service standards and drive customer satisfaction. Customer Service Lead will act as a liaison between the customer service team and other departments and will be responsible for training and developing team members.
You belong in a team where you can act with purpose and thrive in your own way!

WHAT YOU’LL DO:

• Provide a 5* customer service experience to building users at our new science-lead building.
• Provide meeting room technology support by assisting with connection and trouble shooting
• Support customers with meeting room familiarisation and pre-meeting set up
• Triage meeting room faults to a dedicated AV team or service partners
• Ensure all meeting rooms are fully operational and appropriately laid out for meetings through the day
• Support live chat when required to answer virtual customer queries in an effective and efficient manner
• Monitor and service the vending and stationery hubs and top up consumables
• Deliver hospitality in our street van style pop ups
• Provide building induction support to building users as part of their starter onboard process
• Full working knowledge of the building including all services and day to day office equipment
• Host third party suppliers onsite when necessary
• Report any faults or issues to the service desks
• Corporate reception duties (with SIA training provided)
• Conduct regular floor walks to ensure high level of service delivery and safe working practice
• Monitor the floor plates regularly
• Act collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation
• Seek to continuously improve processes, systems and overall customer satisfaction

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work-related issues, or personal issues such as bereavement.
• Access to a 24hr virtual GP Service
• The Sodexo Discounts Scheme, offers great deals 24/7 (also open to friends and family).
• Save for your future by becoming a member of the Mercer Aspire Pension Plan
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit