Customer Service Librarian

at  Napier City Council

Napier Library is seeking an enthusiastic and dedicated individual to join our team in delivering outstanding library services to the vibrant community of Napier on a permanent part basis (32 hours per week). As a Customer Service Librarian, you will play a pivotal role in creating a welcoming and inclusive environment for library visitors, ensuring their needs are met and their library experience is nothing short of exceptional.

REQUIREMENTS

The ideal candidate will have experience in a customer-facing, customer services position (library experience would be an added advantage). Other attributes include:

• The ability to work calmly, and politely and collaborate with a wide range of customers
• Experience in de-escalating issues and finding positive solutions
• Being warm and having an open personality with a positive attitude
• Enthusiasm for libraries, reading and working with the community
• Having a professional manner and are well groomed
• Being a great team player, willing to assist your team where required.
• Having competent computer skills
• The ability to work well under pressure and maintain excellent and professional communication with a wide range of customers and staff.
• Being fit and able with the physical demands of the job
• The availability to work weekends, both in the Taradale and Napier Libraries
• This role will appeal to a customer focussed individual who relates well to people of all ages and backgrounds, has strong digital skills and shares our goal to make a difference in our community.

Please note, this is on a set roster Friday - Monday working 32 hours per week. We will be interviewing applications as we receive them and may close the role when we have found the right person.

ABOUT US

Join the dynamic team at Napier City Council, where we pride ourselves on excellence, integrity, and sustainability, while delivering exceptional customer and community service. As one of Napier’s most sought-after employers, we offer more than just a job. How about exclusive retail discounts, discounted medical insurance, and a generous 5 weeks of annual leave after just 2 years of service?
We’re not just any employer – we’re an equal opportunity employer. We celebrate diversity and warmly welcome applications from candidates of all backgrounds. Our commitment to inclusivity extends to our recruitment process, where we strive to break down barriers and create an environment where every employee can flourish and bring their best. If you require any accommodations or adjustments to ensure a smooth application or interview process, please let us know. Our dedicated People & Capabilities department is here to make reasonable adjustments, ensuring a fair and accessible recruitment experience for all.
Before joining our team, our preferred candidates will undergo thorough pre-employment screening. Rest assured, this includes drug testing to ensure a safe and healthy workplace. Some roles may also require health screening.
At Napier City Council, we play a vital role in Civil Defence emergencies, and that means everyone on our team may be called upon to support the response. It’s an opportunity to make a real difference in our community.
Don’t miss out on the chance to be a part of our exciting team at Napier City Council. Apply today and discover a rewarding career where your skills and contributions are valued.
Please visit Napier City Council Careers website to see full job description
Job Description - Customer Service Librarian
Department
Community Services
Locations
Napier Library
Employment Type
Permanent
Hours
Part Tim

• Welcome and assist library users, providing friendly and efficient customer service at all times.
• Answer enquiries, help users find resources, and provide guidance on library services and programs.
• Assist with library programs and events, engaging patrons of all ages and interests.
• Collaborate with colleagues to develop and implement innovative library services and initiatives.